Privacy Policy for Posh Pooch Online
1. Introduction
At Posh Pooch Online (“we,” “our,” or “us”), accessible at poshpoochonline.com, protecting your personal data and safeguarding your privacy is a core priority. We are committed to upholding the highest standards of data protection, transparency, and accountability in accordance with global privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our website and services.
2. Scope and Role of the Data Controller
This Privacy Policy applies to all users of poshpoochonline.com and any associated services provided through our platform. Posh Pooch Online is the Data Controller for the personal information collected through this website, meaning we are responsible for determining the purposes and means of processing your personal data.
Should you have any questions regarding the policy, you may contact us at [email protected].
3. Categories of Data We Process
We collect and process various categories of personal data to fulfill our service obligations, enhance user experience, and comply with legal and regulatory requirements. The specific categories of data we process include:
– Usage Data: Information about your browsing activities on poshpoochonline.com, including browser type, IP address, access timestamps, session duration, referring and exit URLs, and interaction data (e.g., clicks, scrolls, and navigation paths).
– Account Data: Personal details provided during account registration or checkout, such as full name, billing and shipping address, email address, and phone number.
– Profile Data: Consumer behavior insights such as purchase history, product preferences, user feedback, saved wishlist items, and page engagement.
– Communication Data: Correspondence details including support inquiries, live chat logs, email exchanges, and customer service interactions.
– Technical Data: Device-specific information such as operating system, hardware model, device identifiers, screen resolution, and browser configurations.
– Transaction Data: Payment information (excluding full payment card details), order history, delivery tracking, invoicing data, and refund records.
– Preference Data: Your stated or inferred marketing preferences, opt-in/opt-out status for email communications, and interest in specific product categories.
4. Legal Bases for Processing
We rely on one or more of the following legal bases under the GDPR and applicable data protection laws to process your personal data:
– Legitimate Interest: For purposes such as fraud prevention, network security, data analytics, personalization of content, delivery of service improvements, and ensuring appropriate marketing communications.
– Contractual Necessity: When data processing is required to establish, perform, or enforce a contract to which you are a party, such as order fulfillment and account management.
– Consent: For non-essential or marketing-related communications, browser cookies, and newsletters, we rely on your prior opt-in consent, which you may revoke at any time.
– Legal Obligation: In circumstances where processing is required to comply with applicable statutory or regulatory mandates.
5. Your Rights Under GDPR and CCPA
You have the following rights in relation to your personal data:
– Right to Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: You are entitled to correct inaccurate or incomplete personal data.
– Right to Erasure: Also known as the “right to be forgotten,” you may request deletion of your personal data under certain circumstances.
– Right to Restriction of Processing: You can request we restrict the processing of your data if you contest its accuracy or object to its use.
– Right to Data Portability: You may receive your data in a structured, commonly used, and machine-readable format or request transmission to another controller.
– Right to Object: You may object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, please contact us at [email protected]. We will respond in accordance with applicable privacy regulations.
California residents may also:
– Request to know what personal data is collected, used, disclosed, and sold
– Opt-out of the sale of their personal data (Note: Posh Pooch Online does not sell personal data)
– Not be discriminated against for exercising any of their CCPA rights
6. Security Measures
We implement robust administrative, technical, and physical safeguards to ensure the ongoing confidentiality, integrity, and availability of your data, including:
– End-to-end encryption for sensitive data transmissions
– Role-based access controls and continual access review
– Multi-layered firewall protections and intrusion detection systems
– Routine security audits and secure software development practices
– Staff privacy training and access limitation based on operational necessity
– Regular data backups and disaster recovery protocols
While no digital environment is perfectly secure, we take reasonable steps to mitigate risks and prevent unauthorized access.
7. International Data Transfers
Where applicable, your personal information may be transferred and processed in countries outside of your jurisdiction, including where our third-party service providers are located. Wherever we transfer data internationally, we ensure that such data is protected through lawful mechanisms such as the European Commission’s Standard Contractual Clauses or compliance with recognized regional frameworks.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law. The duration depends on the type of data:
– Account and Profile Data: Retained until you delete your account or request erasure.
– Transaction and Communication Data: Retained for up to 7 years for audit, tax, and legal purposes.
– Usage and Technical Data: Stored for up to 12 months for analytics and security monitoring.
– Marketing Preference Data: Retained until withdrawn or updated by you.
9. Cookie Policy
Our website poshpoochonline.com uses cookies and similar tracking technologies to optimize performance, analyze traffic, and personalize content and ads. Cookies may be categorized as follows:
– Essential Cookies: Required for the site’s basic functionality (e.g., account login, shopping cart management).
– Functional Cookies: Support site personalization and remember user preferences.
– Analytics Cookies: Collect aggregated statistics to understand site performance and improve services.
– Performance Cookies: Monitor user behavior to enhance speed, navigation, and responsiveness.
Some cookies are set and managed by third-party partners. Details regarding specific cookies used are available in our Cookie Consent tool, accessible on our website.
10. Cookie Management and Regulatory Compliance
You have the option to manage your cookie preferences through our Cookie Consent banner on poshpoochonline.com. This complies with the GDPR’s requirement for prior consent for non-essential cookies and the CCPA’s right to opt out of certain tracking activities.
You can also configure your browser settings to refuse or delete cookies. Note that doing so may limit site functionality.
11. Children’s Privacy
Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal data from children. If we become aware that personal information from a child under 13 has been inadvertently collected, we will promptly take steps to delete such information from our systems. If you believe we may have collected data from a child, please contact us at [email protected].
12. Updates to This Policy
We reserve the right to modify this Privacy Policy when necessary to reflect changes in our practices, technology, or legal obligations. Where material changes occur, we will provide prominent notification via poshpoochonline.com or by direct communication if appropriate. Continued use of our website following policy updates constitutes acknowledgement and acceptance of the revised terms.
13. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out:
Email: [email protected]
We are fully committed to responsible data stewardship, regulatory compliance, and your right to privacy. If you believe your data rights have been infringed, you also have the right to contact your local data protection authority.