Privacy Policy
At PoshPoochOnline.com, we are strongly committed to protecting your privacy and ensuring that your personal data is handled in accordance with all applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant legislation. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal data when you interact with our website or services. By accessing or using our website, you agree to the terms outlined herein.
1. Commitment to Privacy and Data Protection
We believe in transparency and respect for individual privacy rights. We are dedicated to implementing strong data protection practices to ensure that your personal data is collected and processed responsibly, lawfully, and fairly. This commitment forms a core part of how we operate at PoshPoochOnline.com.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through our website, poshpoochonline.com, and related services. Posh Pooch Online acts as the data controller for personal information collected and determines the purposes and means of processing such data. For privacy-related concerns, please contact us at [email protected].
3. Categories of Personal Data Processed
We process a range of personal data as outlined below:
Usage Data
We collect information on how you interact with our website, including your IP address, browser type, location data, referring URLs, access timestamps, session duration, and usage patterns.
Account Data
When you create an account with PoshPoochOnline.com, we collect personal information such as your name, email address, billing and shipping addresses, and phone number.
Profile Data
We may collect data about your preferences, product interests, order history, and behavioral patterns to improve your experience on our platform.
Communication Data
If you contact customer service or otherwise communicate with us, we process the history of such interactions, including emails, messaging logs, and support tickets.
Technical Data
Device-type, operating system, software configurations, screen resolutions, and browser identifiers may be collected to enhance system compatibility and performance.
Transaction Data
We maintain a record of purchases, transactions, delivery updates, payment processor interactions (we do not store payment card numbers), and billing history.
Preference Data
Information relating to your marketing preferences, newsletter subscriptions, advertising consents, and product notification settings is stored to respect your communication choices.
4. Legal Bases for Processing
We process your personal data lawfully, based on one or more of the following legal grounds:
– Performance of a contract: Data is processed to fulfill orders or provide requested services.
– Legitimate interests: Used to improve our services, prevent fraud, and analyze use patterns, provided these interests do not override your rights.
– Consent: When you provide explicit permission, for example, to receive marketing materials.
– Legal obligation: Where processing is necessary for compliance with statutory duties or enforcement of rights.
5. Your Rights
You have specific rights concerning your personal data, which we fully support:
– Right of Access: You may request access to your personal data we hold.
– Right to Rectification: You have the right to correct any inaccuracies in your data.
– Right to Erasure: You may request deletion of your personal data, subject to certain legal constraints.
– Right to Restriction: You may request limited processing under specific circumstances.
– Right to Data Portability: You can receive your data in a structured, commonly used format and transfer it to another controller.
– Right to Object: You may object to processing, including for direct marketing purposes.
– Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting lawfulness prior to withdrawal.
To exercise your rights, please send a request to [email protected]. We may require identity verification to process your request securely.
6. Security Measures
We take reasonable organizational and technical precautions to secure your personal data. Measures include, but are not limited to:
– TLS/SSL encryption for data transmission
– Access-controlled infrastructure
– Firewalls and intrusion detection systems
– Regular backup and recovery protocols
– Staff training on data protection compliance
While we implement robust security controls, no system is completely immune. We encourage you to adopt safe internet practices when interacting with our website.
7. International Transfers
Your personal data may be transferred and stored outside your jurisdiction, including countries outside the European Economic Area (EEA) or outside California. We ensure such transfers comply with data protection laws through mechanisms like Standard Contractual Clauses, adequacy decisions, or other legally accepted safeguards.
8. Data Retention
We retain your personal data only for as long as necessary and based on the following periods:
– Usage Data: up to 14 months
– Account Data: maintained while your account is active and for 5 years following account closure
– Transaction Data: retained for 7 years for audit and legal compliance
– Communication Data: retained for 3 years following your last interaction
– Preference Data: retained until consent is withdrawn or updated
After these periods, data is securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar technologies to enhance user experience and functionality. Categories include:
– Essential Cookies: Necessary for site functionality and secure logins.
– Functional Cookies: Enable enhanced usability or personalization.
– Analytics Cookies: Help us understand visitor behavior and improve site performance.
– Performance Cookies: Monitor site speed and responsiveness.
Cookies may be set by PoshPoochOnline.com or by third-party partners (such as analytics providers).
10. Cookie Management and Compliance with GDPR & CCPA
Upon your first visit to poshpoochonline.com, you are presented with a cookie consent banner that allows you to accept, reject, or customize your cookie preferences. You may change your consent choices at any time through your browser settings or by accessing our Cookie Preferences page.
If you are located in California, you have the right to opt-out of the “sale” of your personal data, as defined by the CCPA. We do not “sell” personal information in the traditional sense but honor all opt-out requests in compliance with applicable law.
11. Children’s Privacy
PoshPoochOnline.com does not knowingly solicit or collect personal data from children under the age of 13. If we become aware that such information has been collected without verified parental consent, we will delete it promptly. If you believe a child under 13 has provided us with personal data, please contact us immediately at [email protected].
12. Policy Updates and User Notifications
This Privacy Policy may be updated occasionally to reflect changes in law, our data practices, or website functionalities. Material changes will be communicated through prominent notices on our site or direct communication where appropriate. Please review this Privacy Policy periodically to stay informed about how we are protecting your data.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Email: [email protected]
Website: https://www.poshpoochonline.com
We are committed to full legal compliance and ensuring that your personal data is processed securely, transparently, and in alignment with your privacy rights.